Shipping Policy

At PPXIA, we are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy outlines the details of our shipping process, including costs, delivery times, and other important information. Please read this policy carefully, and feel free to contact us at info@ppxia.co.uk or +44 3668238390 if you have any questions.

1. Processing Time

Orders are processed within 1-2 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive a confirmation email with your tracking information.

2. Shipping Costs

We offer the following shipping options:

2.1 Domestic Shipping (UK)

Standard Shipping: Free for orders over £50. For orders under £50, a flat rate of £4.99 applies.
Express Shipping: Available for a flat rate of £9.99.

2.2 International Shipping

We ship to many countries worldwide. Shipping costs vary depending on the destination and will be calculated at checkout.

Standard International Shipping: Starting at £14.99.
Express International Shipping: Rates vary based on destination and carrier.

Note: Customs duties, taxes, and other fees may apply for international orders. These charges are the responsibility of the customer and are not included in the shipping cost.

3. Delivery Times

Delivery times may vary depending on your location and the shipping option selected.

3.1 Domestic Shipping (UK)

Standard Shipping: 3-5 business days.
Express Shipping: 1-2 business days.

3.2 International Shipping

Standard International Shipping: 7-14 business days.
Express International Shipping: 3-7 business days.

Please note: Delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or carrier disruptions.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your shipment at any time using the provided tracking information. If you do not receive your tracking email, please contact us at info@ppxia.co.uk.

5. Shipping Restrictions

We currently do not ship to the following regions:

PO Boxes or APO/FPO addresses.
Certain countries where shipping restrictions apply due to local regulations.

If you’re unsure whether we ship to your location, please contact us at info@ppxia.co.uk, and we’ll be happy to assist you.

6. Lost or Delayed Shipments

While we strive to ensure timely delivery, unforeseen circumstances may occasionally cause delays.

If your package is delayed, please allow an additional 5 business days before contacting us.
If your package is marked as “delivered” but you have not received it, please check with your neighbors or local post office first. If you are still unable to locate your package, reach out to us at info@ppxia.co.uk, and we will work with the carrier to resolve the issue.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at info@ppxia.co.uk or +44 3668238390. To help us resolve the issue quickly, please provide the following information:

A description of the issue.
Photos of the damaged or incorrect item(s).
Your order number.

We will work to resolve the issue promptly, whether through a replacement or refund.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us:

Website: www.ppxia.co.uk
Email: info@ppxia.co.uk
Phone: +44 3668238390
Address: 4 Chapeltown Street, Manchester, M1 2BH, UK

Thank you for choosing PPXIA. We’re committed to delivering your yoga mats with care and efficiency, so you can focus on aligning your practice and finding your flow.