Refund & Returns Policy
At PPXIA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. This Refund & Returns Policy outlines the steps you can take to return or exchange a product and the conditions under which refunds are issued. Please read this policy carefully. If you have any questions, feel free to contact us at info@ppxia.co.uk or +44 3668238390.
1. Returns Policy
We accept returns for items purchased directly from our website (www.ppxia.co.uk) under the following conditions:
1.1 Eligibility for Returns
- The item must be unused, in its original condition, and in the original packaging.
- Returns must be requested within 30 days of the delivery date.
- Proof of purchase (such as an order confirmation or receipt) is required for all returns.
1.2 Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards.
- Products that have been used, damaged, or altered after delivery.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@ppxia.co.uk with your order number, details of the item you wish to return, and the reason for the return.
- Receive Return Instructions: Our customer service team will provide you with return instructions, including the address to send the item back to.
- Package the Item: Securely package the item to prevent damage during transit. Ensure that all original packaging, tags, and accessories are included.
- Ship the Item: Ship the item to the address provided using a trackable shipping service. Please note that customers are responsible for the cost of return shipping unless the item is defective or incorrect.
3. Refund Policy
3.1 Refund Eligibility
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be issued to your original payment method.
3.2 Refund Processing Time
- Refunds are typically processed within 7-10 business days of receiving the returned item.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
3.3 Partial Refunds
In some cases, partial refunds may be granted (e.g., if an item is returned in less-than-original condition).
4. Exchanges
If you wish to exchange an item for a different color, size, or product, please follow the same process as outlined in the Returns section. Once we receive the original item, we will ship the replacement.
- Exchanges are subject to product availability.
- If the replacement item is of a higher value, we will provide instructions for the additional payment.
5. Damaged or Defective Items
We take great care to ensure that all PPXIA products meet the highest quality standards. However, if you receive a damaged or defective item, please contact us immediately at info@ppxia.co.uk or +44 3668238390.
To Report a Damaged or Defective Item:
- Provide your order number, a description of the issue, and photos of the damaged or defective item.
- We will arrange for a replacement or refund, including covering the cost of return shipping.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank or credit card account for pending transactions.
- Contact your bank or payment provider, as processing times can vary.
- If you still have not received your refund, contact us at info@ppxia.co.uk, and we’ll be happy to assist you.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@ppxia.co.uk. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it will need to follow the standard returns process.
8. Contact Information
If you have any questions or concerns regarding our Refund & Returns Policy, please don’t hesitate to contact us:
- Email: info@ppxia.co.uk
- Phone: +44 3668238390
- Address: 4 Chapeltown Street, Manchester, M1 2BH, UK
Thank you for choosing PPXIA. We are committed to ensuring your satisfaction and providing a seamless shopping experience.
